We are committed to Feel Good practices and that includes feeling good about your product when it arrives! If you’re not satisfied, we want to know.
Please keep our shipping and return guidelines in mind as you order and if you have an issue that isn’t covered below please reach out to our team and we’ll help work through a solution.
Handling and Cold Chain
All products shipped from Blue Circle Foods are shipped frozen from our warehouse. Dry ice is used to ensure the cold chain is maintained while your shipment is in transit; however, if your box does not have dry ice when it arrives, that is not cause for alarm. If the product is still cool to the touch it is still safe to eat. You can unpack your product right into your fridge or, if you would like to store them for later, keep them in the freezer.
We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and when properly stored in the freezer will remain fresh and delicious for approximately six months.
Check your addresses carefully! If an address is incorrectly entered or if you are unable to retrieve the order by the delivery date, we cannot guarantee the condition of the delivery due to the perishable nature of our products.
If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, product will be disposed and you will not be refunded.
We work closely with FedEx to ensure prompt delivery. Our products are sent via 2-day shipping to the continental United States. Unfortunately, we cannot be held liable for delivery exceptions or delays in shipment due to FedEx. If this occurs, please contact us within 48 hours to report spoilage and we can work with you to determine the best course of action.
Refunds and Replacements
Product defects must be reported within 7 days from receipt of order and must include images of the defect as well as the Lot # (an 8 digit number that can be found on the package) to properly file a claim. Refunds and replacement product will be issued on a case by case bases. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Have a question? Email firstname.lastname@example.org.