We prep our product for transit on Monday – Wednesday to avoid weekend deliveries. Typically, your order will ship out on the day closest to your date of order. We send all packages using 2-day express shipping to ensure the product stays cold and arrives ready to enjoy!
We use carefully measured dry ice based on the final destination of your package and the number of products in the shipment to keep things cold. Sometimes, the dry ice will dissipate during transit but if none is visible in your box, that’s ok. Use the touch test; if your product is cool to the touch, it is safe to eat or refrigerate for later use!
Other frozen seafood brands use gel plastics to keep the fish cool, but we challenge the industry standard by using dry ice to reduce our use of plastics and incorporate compostable insulation in our shipments. This compostable insulation is made primarily from U.S. grown non-GMO cornstarch, an annually renewable resource. We add a recyclable, moisture-resistant barrier to insulation for more rigorous temperature control. Our boxes are completely recyclable, and each shipment is delivered within 1 -3 days to minimize time on the road.
When a box arrives, carefully dispose of the dry ice, and unpack the goodies. Our product usually arrives frozen but can become somewhat thawed in transit – if it’s cool to the touch, it’s safe to eat. Everything can be stored in the freezer or fridge, depending on when you’re planning on enjoying it. If placing it in the fridge store toward the back of the fridge and eat within about a month. If freezing, enjoy within about 3-4 months. The plastic liner and box can be recycled in most states, and the insulation can be dissolved in water, burned, or composted.
Our fulfillment center has been delivering frozen food since 2007. We ship from two of their three strategically located centers, all of which are FDA and USDA compliant, to ensure packages can get anywhere in the continental US in 2 days or less. They benefit from underground facilities which make use of a natural, year-round temperature of 58°F, greatly reducing the amount of energy needed to keep perishable items frozen.
If you need to change or cancel an order, email firstname.lastname@example.org as soon as possible. If it’s been more than 24 hours after you placed your order, we may not be able to cancel as the shipment may have already been processed.